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Breaking Down Barriers: Clarity’s Commitment to Spanish-Speaking Applicants

August 21, 2023
Justin Quizon
Family Support Manager

In today's interconnected world, where cultures and languages converge, providing inclusive and comprehensive support is paramount. At Clarity, we understand the significance of breaking down language barriers, especially for Spanish-speaking families. Spanish, the second most spoken language globally and the fastest growing language in the United States, underlines the importance of our commitment to offering exceptional customer support in Spanish for our applicant families.

Empowering Communication Through Language

Our dedication to inclusivity is reflected in various aspects of our service:

1. Fully Translated Application

The Clarity application is not only accessible but also fully translated in Spanish. This means families can engage with our platform and complete their financial aid applications with ease, regardless of their language preference.

2. Comprehensive Customer Support

We provide customer support in Spanish across multiple channels - chat, email, text, and phone. This ensures that families can seek assistance through their preferred mode of communication, empowering them to navigate the financial aid process confidently.

3. A Help Center that Speaks Your Language

Our extensive help center documentation is available in Spanish as well, offering families a comprehensive resource to address common queries and concerns.  In addition, this fall we will be adding a Spanish language event to our calendar of parent-evening webinars.

Understanding the Impact: Real Stories from Families

We've witnessed the impact of our Spanish support firsthand:

1. Breaking Down Barriers

Clarity is the sole K12 financial aid solution that offers live Spanish support. Families appreciate the opportunity to interact with native Spanish speakers who understand their needs intricately, eliminating any potential misinterpretation due to language differences.

2. Fostering Comfort

For many immigrant families, the familiarity of communicating in their native language is immensely comforting. This connection reduces anxiety, allowing them to express their needs more accurately and without hesitation.

3. Reducing Delays and Anxieties

Our Spanish support has directly resulted in quicker issue resolution. Families reach out without hesitation, knowing that assistance is available in their language. This approach fosters a smoother process and alleviates anxieties associated with navigating unfamiliar systems.

Embracing the Future

As Clarity continues to grow and serve schools with diverse Spanish-speaking communities, we are committed to expanding our range of Spanish support services. Leveraging the power of AI, with its multilingual capabilities, is on our horizon. This advancement promises to further enhance the user experience and pave the way for even more comprehensive multilingual support.

In a world united by technology, language should never be a barrier. Clarity is proud to stand as a bridge, connecting families and schools through the power of understanding, communication, and inclusivity.

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